Why is the app not working properly on my Android-run device?

Android users seem to encounter issues with the app cache and data preventing the app from running properly.

General Guidance

We recommend the following :

  1. Navigate to Settings > Apps
  2. Select the JGR App
  3. Click Clear Cache and Clear Data
  4. Uninstall and reinstall the app
  5. Restore purchases should now work

If the steps described above are unclear, you can find a guide here : https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android

Still not working?

Contact us at help@omgjapan.com for further assistance.

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