What does my tracking status mean ?
Here are the different tracking status that can appear on your tracking page for your package.
We shipped your package.
Arrival at outward office of exchange
Your package has arrived at the international post office in Tokyo.
Dispatch from outward office of exchange
Your package left Japan.
Arrival at inward office of exchange
Your package arrived in your country.
Item presented to import Customs
Your package is being handled by the customs.
Item returned from import Customs
The customs have processed your package.
Departure from inward office of exchange
Your package left the customs and handling is transferred to postal services.
Processing at delivery Post Office
Your package is being handled by postal services.
Item out for physical delivery
Your package is being delivered.
Your package cannot be delivered and requires an action from you; we recommend contacting your local post office as soon as possible.
If your package is in “Retention” it normally means that it is being held at the local post office and waiting to be picked up. Please contact your local postal service to arrange for picking up or redelivering of the package to your address. If it is not picked up within 7 days it can be returned to us.