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What is Customs? A department of the government that collects money on imported goods. This money goes directly to your country's government and none of it goes to OMG Japan. OMG Japan cannot control…
Updated 1 month ago
Yes we ship to APO addresses. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then please contact us…
Updated 1 year ago
Unclaimed packages. If you fail to retrieve your package in a given amount of time, it will be sent back to us. If this happens you will have the option of reshipping the product (shipping costs must…
Yes, we are able to ship to any address in Japan! For shipment to a hotel please provide us with the address of the hotel, your name, and room number along with the dates you will be at the location.…
You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. The tracking number for your package will be included in the shipping confirmation e…
If you choose a trackable shipping method as your shipping option, we will send your tracking number together with the shipping confirmation email. You can track your package at http://www.track-trac…
Here are the different tracking status that can appear on your tracking page for your package. Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arriv…
Want to know what your shipping costs will be? Simply add items to your cart, then use our shipping calculator to see your shipping options!
Shipping length for international delivery will depend on the method you choose at checkout. DHL Express usually takes 1-5 business days. EMS - Express - usually takes around 5-7 business days. (Curr…
Rarely, a package can be damaged due to mishandling during delivery. The shipping methods we offer usually include some insurance (with varying amounts depending on the shipping methods). How to proc…
Which shipping is right for me? There are a number of ways to ship your package so that it arrives in your hands safely. Choose your method depending on needs. OMG Japan recommends that you always ch…
Due to Japan Post, Federal and International Regulations OMG Japan is unable to ship the following items: Explosives Fireworks Firecrackers Flares Ammunition High pressure gas Fire extinguishers Aqua…
Are you having difficulties checking out?.. If you receive an error message that said: " Sorry, we do not ship to this destination." or " Your cart has been updated and the items you added can’t be s…
When the weather is warm in Tokyo or your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F)…
We do not recommend bulk food orders with the intention of reselling the food. The USA and many other countries prohibit importing food for resale. Large food orders are often flagged by customs and…
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