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Shipping

I did not receive my package

Sometimes an order needs some more time to arrive than the averages listed on our website. The estimates provided are based on the general delivery time and are different for all countries. It is qui…

Updated 2 weeks ago

How can I get the local tracking number once the shipment arrives in my country?

We would like to inform you about our shipping process when using Japan Post as the courier. Some Japan Post shipping methods involve handing off packages to the destination country's postal service.…

Updated 2 months ago by Joanna

What does the status of an in-transit package mean?

After you pay for shipping to your location, your package is handed off to the shipping company of your choice to deliver the shipment. OMGJapan is an online store and not a shipping company, meaning…

Updated 2 months ago by Joanna

Do you ship to APO addresses?

We are unable to ship to APO addresses using FedEx and DHL delivery services. However, we do offer shipping to certain APO addresses through Japan Post (EMS, Airmail, ePacket, Economy Air). Please no…

Updated 2 months ago

Customs - How much tax will I pay? Can you mark item as gift?

What is Customs? A department of the government that collects money on imported goods. This money goes directly to your country's government and none of it goes to OMG Japan. OMG Japan cannot control…

Updated 3 months ago

Which shipping method is right for me?

Which shipping is right for me? There are a number of ways to ship your package so that it arrives in your hands safely. Choose your method depending on needs. FedEx The fastest and reliable way to s…

Updated 4 months ago

How long does shipping take?

Shipping length for international delivery will depend on the method you choose at checkout. DHL Express usually takes 2-5 business days. FedEx International Priority usually takes 2-5 business days.…

Updated 4 months ago

Can I ship to a hotel in Japan?

Yes, we are able to ship to any address in Japan! For shipment to a hotel please provide us with the address of the hotel, your name, and room number along with the dates you will be at the location.…

Updated 2 years ago

Has my order shipped yet?

You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. The tracking number for your package will be included in the shipping confirmation e…

Updated 2 years ago

Where can I find my tracking number?

If you choose a trackable shipping method as your shipping option, we will send your tracking number together with the shipping confirmation email. You can track your package at http://www.track-trac…

Updated 2 years ago

What does my tracking status mean ?

Here are the different tracking status that can appear on your tracking page for your package. Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arriv…

Updated 2 years ago

How much does shipping cost?

Want to know what your shipping costs will be? Simply add items to your cart, then use our shipping calculator to see your shipping options!

Updated 2 years ago

My item was damaged in transit... Can you help me?

Rarely, a package can be damaged due to mishandling during delivery. The shipping methods we offer usually include some insurance (with varying amounts depending on the shipping methods). How to proc…

Updated 2 years ago

Is there anything I can not ship out of Japan?

Due to Japan Post, Federal and International Regulations OMG Japan is unable to ship the following items: Explosives Fireworks Firecrackers Flares Ammunition High pressure gas Fire extinguishers Aqua…

Updated 2 years ago

Shipping Error Messages / Trouble Checking Out?

Are you having difficulties checking out?.. If you receive an error message that said: " Sorry, we do not ship to this destination." or " Your cart has been updated and the items you added can’t be s…

Updated 2 years ago

Important Chocolate Shipping Information

When the weather is warm in Tokyo or your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F)…

Updated 2 years ago

Do you accept bulk food orders?

We do not recommend bulk food orders with the intention of reselling the food. The USA and many other countries prohibit importing food for resale. Large food orders are often flagged by customs and…

Updated 2 years ago

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