What are your office hours?
Our office is open Monday to Friday from 9 am - 6 pm Japanese local time. We are not open on weekends or Japanese National Holidays.
How long does it take to reply to an email?
We strive to reply to all emails and contact by customers within 24 hours of a business day. If you have not heard from us in 72 hours of a business day, please send a follow up contact in case your…